Returns

Returns and exchanges (overview)

Checkout+ is offered to cover return shipping for eligible items by paying a small return fee at the time of purchase.  If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to higher shipping/handling fees at the rates that apply on the date you ship your item(s) back to us for a return or exchange.   Return shipping costs without Checkout+ is the responsibility of the customer.  (Ex: Footwear returns are typically around $15 per pair but vary by customer location)

We accept returns and exchanges within 30 days of purchase, subject to the rules below.

Condition of items

Returned items must be in original, unused, and unwashed condition, with tags attached where applicable. If we determine that items show notable wear, odor, or damage, we may deny the return or reduce your refund accordingly. Orders received after the 30-day window may be sent back to you at your expense.

Refunds (return for money back)

Return shipping: For returns for refund without Checkout+, return shipping is paid by the customer and is deducted from your refund.  Additionally, we do not refund original outbound shipping unless required by law.

How to start: To start a return please click here. You'll need your order number and shipping zip code to begin. Then open your order, and use Request return (or follow the instructions we provide).

For EU Customers requesting returns, please click here: Withdraw from Contract. This will prompt you to login via your Shopify account and begin the withdrawal process by locating your order and clicking on the 'Request Return" button.

Processing: After we receive and inspect your return, we’ll notify you if your refund is approved. If approved, refunds are issued to your original payment method, typically within 10 business days of approval—banks and card issuers may take additional time to post.

Exchanges

Return shipping for exchanges: If you are exchanging for another size or style (as we allow), we will provide a return label or otherwise cover return shipping for the item you are sending back, subject to eligibility and product availability.

How it works: Initiate an exchange through your order flow here or contact us at orders@weareunitus.com and we can help.

If a price difference applies, we’ll explain how that is charged or credited before the exchange is finalized.

Outbound shipping for the replacement item may apply.

Final sale and other non-returnable items

Items marked final sale (including products in our designated final sale collection), gift cards, and custom or personalized orders are not eligible for return or exchange unless we sent the wrong item or it is defective. If you’re unsure whether your item is final sale, contact us before ordering.

Damages and wrong items

Inspect your order when it arrives. If something is defective, damaged, or not what you ordered, contact us immediately at orders@weareunitus.com with your order details and photos if applicable, so we can resolve it.

Restocking

We do not charge restocking fees on eligible returns, unless otherwise stated at checkout for a specific promotion or product.

Need help

If it’s been more than 15 business days since we approved a return and you haven’t received your refund, or you need help with an exchange, email orders@weareunitus.com.