Returns
Returns and exchanges (US Customers)
Checkout+ is offered to cover return shipping for eligible items by paying a small return fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you do not add Checkout+ during your purchase, an automatic $15 fee will be charged for return shipping and handling. The $15 fee is used to cover return shipping costs and warehouse handling.
We accept returns and exchanges within 30 days of purchase, subject to the rules below.
Condition of items
Returned items must be in original, unused, and unwashed condition, with tags attached where applicable. If we determine that items show notable wear, odor, or damage, we may deny the return or reduce your refund accordingly. Orders received after the 30-day window may be sent back to you at your expense.
International Orders (All shipping locations outside the US)
Return shipping is the responsibility of the customer for all international returns. All international returns are eligible for refund only. Please contact us at orders@weareunitus.com for manual return request.
Refunds (return for money back)
Return for Refund: All returns for refund will be credited back to the original order payment. Returns for refund without Checkout+, will have a $15 fee deducted from the product purchase amount to cover return shipping. Additionally, we do not refund original outbound shipping unless required by law.
How to start: To start a return please click here. You'll need your order number and shipping zip code to begin. Then open your order, and use Request return (or follow the instructions we provide).
For EU Customers requesting cancellation of orders, please click here: Withdraw from Contract. This will prompt you to login via your Shopify account and begin the withdrawal process by locating your order and clicking on the 'Request Return" button.
Processing: After we receive and inspect your return, we’ll notify you if your refund is approved. If approved, refunds are issued to your original payment method, typically within 10 business days of approval—banks and card issuers may take additional time to post.
Exchanges
Return shipping for exchanges: If you are exchanging for another size or style (as we allow), a return label will be provided through our return portal. Orders that did not include Checkout+ will have a $15 charge for shipping and handling.
How it works: Initiate an exchange through your order flow here or contact us at orders@weareunitus.com and we can help.
If a price difference applies, you will be directed to a payment option if owed, or a refund will be credited when the exchange is processed at our warehouse.
Outbound shipping for the replacement item may apply.
"Final Sale" and other non-returnable items
Items marked "Final Sale" (including products in our designated Final Sale Collection), gift cards, and custom or personalized orders are not eligible for return or exchange unless we sent the wrong item or it is defective. If you’re unsure whether your item is Final Sale, contact us before ordering.
Damages and wrong items
Inspect your order when it arrives. If something is defective, damaged, or not what you ordered, contact us immediately at orders@weareunitus.com with your order details and photos if applicable, so we can resolve it.
Restocking
We do not charge restocking fees, unless otherwise stated at checkout for a specific promotion or product.
Need help
If it’s been more than 5 business days since we approved a return and you haven’t received your shipping label, or you need help with an exchange, email orders@weareunitus.com.