Refund policy
30 Day Return Window
For quality assurance purposes, all returns and exchanges must be made within 30 days of purchase. All returned items must be in original (unused and unwashed) condition to be eligible for a refund. If your returned items are found to be in unsatisfactory condition (notable wear, odor and/or damage) then your refund may be adjusted. Returned orders received outside of the 30-day period will be returned to original sender.
To start a return, please click here. You'll need your order number and shipping zip code to begin.
For EU Customers requesting returns, please click here: Withdraw from Contract. This will prompt you to login via your Shopify account and begin the withdrawal process by locating your order and clicking on the 'Request Return" button.
International Return shipping costs are the responsibility of the customer. Please contact us at orders@weareunitus.com for specific instructions for your return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns or exchanges on final sale items or gift cards.
Refunds
Refunds are issued once a return is inspected and meets our return policy. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, or you need additional assistance, please contact us at orders@weareunitus.com.
Checkout+
Checkout+ is a serviced offered to cover return shipping for eligible items by paying a small return fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to higher shipping/handling fees at the rates that apply on the date you ship your item(s) back to us for a return or exchange. Return shipping of purchases without Checkout+ is the responsibility of the customer. (Footwear returns are typically around $15 per pair but vary by customer location)